Cancellation and Rescheduling Polcy
A credit card number or an advance payment (check/cash) is required to hold and confirm an appointment. Credit cards will not be charged unless you do not show up, cancel or reschedule your appointment without the required two working days’ ( i.e. Monday – Friday) notice.
Checks will not be deposited until the day before your appointment.
Credit cards will not be charged if the client cancels or reschedules two office (working) days before the day of the appointment. For example, if the appointment is on Thursday, in order not to be charged for an appointment, my office must be notified of the change no later than Tuesday during office hours. No exceptions.
Clients making cancellations, missing appointments or rescheduling on the same day as the appointment will be charged for the time scheduled for that day, because I will be unable to utilize that time to schedule in another client upon such short notice. No exceptions.
This is being done to ensure that my appointment times are being best utilized. Many clients are needing to wait 1-2 weeks to come in. If I am given enough advance notice, then I am able to schedule my clients efficiently.
I thank you for your understanding and look forward to serving you.
Stephen Gruber, MA, CH.